GOLDENHEART BASSEY OKON

IT Professional & AI Data Annotator

Nigeria, NG.

About

Highly detail-oriented IT Professional and AI Data Annotator with 3+ years of combined experience in remote microtasking, technical support, and web development. Expert in audio annotation, intent classification, and system troubleshooting, leveraging automation tools and responsive web design. Proven ability to enhance AI model accuracy, streamline IT operations, and develop dynamic web solutions, combining digital data expertise with hands-on technical and basic electrical maintenance skills for optimal performance and efficiency.

Work

Humanatic

|

Remote Data Annotation Specialist

Remote, Unknown, Nigeria

→

Summary

Spearheaded remote data annotation initiatives, meticulously evaluating customer service calls and tagging conversations to enhance AI voice analysis systems.

Highlights

Meticulously evaluated 100% of assigned customer service calls, accurately assigning intent labels and disposition codes to enhance data quality for AI training.

Conducted precise conversation tagging for AI voice analysis systems, directly contributing to the development of more accurate natural language processing models.

Consistently exceeded high-accuracy benchmarks across diverse datasets, ensuring data integrity and reliability for critical AI projects and system improvements.

Freelance

|

IT Support & Computer Technician

Remote, Unknown, Nigeria

→

Summary

Provided comprehensive freelance IT support, diagnosing and repairing hardware/software issues, configuring networks, and developing responsive web layouts for diverse clients.

Highlights

Diagnosed and resolved a wide range of hardware/software issues, performing operating system installations and critical repairs to restore system functionality for clients.

Configured basic network setups and maintained physical IT infrastructure, ensuring seamless connectivity and operational efficiency for client systems.

Executed basic electrical troubleshooting and hardware maintenance for diverse clients, extending device lifespan and preventing costly system failures.

Developed responsive web layouts and dynamic site elements using HTML and CSS, enhancing user experience and client online presence.

Remotasks

|

Freelance AI Data Annotator

Remote, Unknown, Nigeria

→

Summary

Managed independent AI data annotation projects, analyzing large-scale audio data and categorizing interactions to train and refine AI models for automated support systems.

Highlights

Analyzed extensive audio datasets, accurately categorizing interactions for AI model training to improve system performance and user experience.

Performed large-scale conversation tagging, significantly enhancing the accuracy and efficiency of automated support systems.

Managed independent workflows with strict quality standards, ensuring high-precision data entry and optimal performance for AI development initiatives.

Education

University of Calabar Secondary School

Calabar, Cross River State, Nigeria
→
Senior Secondary School Certificate General Studies

Languages

English

Skills

AI & Data Services

Audio Annotation, Intent Classification, Call Tagging, Quality Assurance, High-Precision Data Entry & Accuracy, Adaptability to New AI Technologies.

IT & Hardware

Computer Repair, Troubleshooting, Software Installation, IT Support, Technical Problem Solving & Diagnostics.

Infrastructure

Basic Networking, Networking Tools, Basic Electrical Foundations.

Professional & Remote Work

Remote Work Efficiency, Time Management.

Web & Software

HTML, CSS, UsCode, Typing, Microsoft Office Suite.